Terms of Service

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

humainlyPRM is an AI-native relationship-intelligence and CRM platform that captures and organizes communications and relationships and provides AI-assisted features. The Services are for business use by users who are at least 18 years old and able to form a binding contract. We may update, improve, or change the Services over time.

You are responsible for your account, for the accuracy of information you provide, for maintaining the confidentiality of your credentials, and for all activity under your account. Notify us promptly of any unauthorized use. Your organization’s administrators may manage, access, restrict, or remove your account and its data.

You agree not to: use the Services unlawfully or to infringe others’ rights; upload malware or attempt to breach security or access data you are not authorized to; reverse engineer or copy the Services except as permitted by law; resell or misrepresent the Services; or use the Services to send unlawful, harassing, or deceptive communications. You are responsible for ensuring you have the right to connect and process the data you bring into the Services.

As between you and Humainly, you (or your organization) retain all rights to the data you submit to or connect with the Services (“Customer Data”). You grant us a limited license to host, process, and use Customer Data solely to provide, secure, and improve the Services and as described in our Privacy Policy. You are responsible for the accuracy and legality of Customer Data and for having the necessary rights and permissions.

The Services integrate with third-party platforms (such as Google, Microsoft, and Salesforce) at your direction. Your use of those platforms is governed by their own terms and policies, and we are not responsible for them. You authorize us to access and process data from connected accounts as needed to provide the features you enable, and you can disconnect at any time.

The Services include AI-generated content such as drafts, summaries, and answers. AI output may be inaccurate or incomplete and is provided to assist, not replace, your judgment. You are responsible for reviewing AI output before relying on it or acting on it — including before sending any email or creating any calendar event. Actions that send messages or create events occur only when you explicitly confirm them.

If your use of the Services is subject to fees, they are set out in the applicable Order Form or plan. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and due per the agreed billing terms. We may suspend Services for non-payment after reasonable notice.

The Services, including all software, models, designs, and content we provide (excluding Customer Data), are owned by Humainly and its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. All rights not expressly granted are reserved.

Each party may receive confidential information of the other. The receiving party will protect it with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Services will be uninterrupted, error-free, or that AI output will be accurate.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, or data. Our total aggregate liability arising out of or related to the Services will not exceed the amounts you paid to us for the Services in the twelve months before the event giving rise to the claim.

You will defend and indemnify Humainly against third-party claims arising from your Customer Data, your use of the Services in violation of these Terms or law, or your breach of your representations regarding rights and permissions in the data you connect.

These Terms apply while you use the Services. Either party may terminate as set out in the applicable agreement or, absent one, on reasonable notice. We may suspend or terminate access for material breach or to protect the Services or others. On termination, your right to use the Services ends; you may request export or deletion of Customer Data as described in our Privacy Policy, subject to legal retention needs.

These Terms are governed by the laws of the State of New York, USA, without regard to its conflict-of-laws rules. The state and federal courts located in New York, New York will have exclusive jurisdiction, except where applicable law requires otherwise.

We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date, and provide additional notice where required. Continued use after changes take effect constitutes acceptance.

HUMAINLY Inc
169 Madison Ave STE 66493, New York, NY 10016
finance@humainlyprm.com